General terms and conditions

Arie Monique is the brand name of Arie MoniqueThese general terms and conditions govern access to and use of the website http://ariemonique.nl/ (hereinafter “the Website”), which is managed by Arie Monique, located at 1-7 Fife St, Mong Kok, Hong KongThese terms also apply to all products and services offered through the Website.

By visiting the Website or using our services, you agree to these terms.

Company name: Arie Monique
Address: 1-7 Fife St, Mong Kok, Hong Kong
Email: info@ariemonique.nl
Phone number: +31 970 1027 8600

Follow us on @ariemonique.nl and let your interior tell the story of your personal style.

No registration is required to view the Website. Registration and acceptance of these terms may be required to place orders or use certain features.

Arie Monique offers home decor products through the Website. These terms define the rights and obligations between Arie Monique and its users.

If you do not agree with these terms, do not use the Website.

The terms “we,” “us,” and “our” refer to Arie Monique. New features or services added to the Website in the future are also subject to these terms. The most recent version is always available on this page. Arie Monique reserves the right to change the terms at any time; changes take effect once published.

Our webshop is technically supported by Shopify Inc., which provides the e-commerce platform for our operations.

SECTION 1 – TERMS OF ONLINE USE
By accepting these terms, you confirm that you are legally competent under the laws of your country of residence or have permission from a parent or guardian.
Unauthorized use of the Website or violation of regulations, including copyrights, is forbidden.
Spreading viruses, harmful code, or other software is prohibited.
Access to our services may be terminated immediately in case of violation.

SECTION 2 – GENERAL TERMS AND CONDITIONS
We reserve the right to restrict access to the Website or our services at our discretion.
You understand that information (except payment data) may be transmitted over various networks and adapted to technical requirements. Payment data is always transmitted encrypted.
You may not reproduce, duplicate, sell, or exploit any part of the Website, services, or contact details without our written permission.
Section headings are for clarification purposes only and do not affect interpretation.

SECTION 3 – ACCURACY AND TIMELINESS OF CONTENT
We do not guarantee that all information on the Website is complete, accurate, or up to date. Content is intended for general information only and does not replace personal advice.
Some information may be outdated and is kept for reference only. We reserve the right to modify content without obligation to do so. It is your responsibility to regularly check the Website for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES
All prices are subject to change without prior notice.
We reserve the right to modify or discontinue services, product offerings, or parts of the Website at any time.
We are not liable for price changes, interruptions, or discontinuations of services.

SECTION 5 – PRODUCT INFORMATION
Certain products are available online only and subject to stock. Returns and exchanges are subject to our return policy.
We strive for the most accurate representation of our products, but colors may vary depending on your screen settings.
We reserve the right to restrict sales to specific regions or customers and to adjust product details. Offers are invalid where prohibited by law.
We do not guarantee that products will fully meet personal expectations or that any defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may refuse or cancel orders at our discretion. Order quantities per customer, household, or order may be limited.
You agree to provide accurate, complete, and up-to-date information.
For more information, see our return and refund policy.

SECTION 7 – THIRD-PARTY SERVICES AND TOOLS
We may offer third-party tools over which we have no control.
You acknowledge that these tools are provided "as is," without warranties. Use is at your own risk.
Always read the terms of the relevant third party before using such services.
New features or tools on the Website are also subject to these terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may contain content from or refer to third parties.
External links are provided for informational purposes only; we accept no responsibility for the content or actions of third parties.
We advise you to read their terms and privacy policy before engaging with them.

SECTION 9 – USER SUBMISSIONS AND FEEDBACK
When you submit content (such as reviews or suggestions), you grant us the right to use, publish, and distribute it in any format.
We are not obligated to treat submissions confidentially or to respond to them.
We reserve the right to remove content that we consider inappropriate, offensive, or illegal.
You guarantee that your submission does not infringe on others’ rights and contains no harmful software. You are fully responsible for the content you submit.

SECTION 10 – PERSONAL DATA
All personal data you provide through our Website is processed in accordance with our privacy policy.

SECTION 11 – ERRORS AND INACCURACIES
Typographical errors or inaccuracies may occur in product information, prices, offers, shipping costs, delivery times, or availability.
We reserve the right to correct errors or cancel orders, even after an order has been placed.
We are not obligated to update information unless legally required.

SECTION 12 – PROHIBITED USE
The following uses of our Website are prohibited:
(a) actions that violate the law
(b) inciting illegal activities
(c) infringing intellectual property rights
(d) insulting, discriminating against, or harming others
(e) spreading misleading or false information
(f) sending viruses or malware
(g) collecting personal data of others
(h) spamming, phishing, or scraping
(i) misuse of the Website’s security features
We reserve the right to refuse access in case of violation of these rules.

SECTION 13 – LIMITATION OF LIABILITY
We do not guarantee that our services will be uninterrupted, error-free, or secure.
Use of our Website and services is entirely at your own risk.
Everything on the Website is provided "as is," without any warranty, express or implied.
Arie Monique, its employees, or partners are not liable for direct or indirect damages, loss of profits, or data loss.
Where legal limitations apply, the minimum liability will be enforced.

SECTION 14 – INDEMNIFICATION
You agree to indemnify Arie Monique, its employees, and partners from claims or costs arising from your violation of these terms or infringement of third-party rights.

SECTION 15 – SEVERABILITY
If any provision is declared invalid, the remaining provisions will remain fully effective. The invalid provision will be applied to the extent permitted by law.

SECTION 16 – TERMINATION
You may stop using the Website at any time.
In case of violation, we reserve the right to terminate your access without prior notice.

SECTION 17 – ENTIRE AGREEMENT
These terms constitute the entire agreement between you and Arie Monique and replace any previous arrangements.
Any ambiguities in interpretation will not be construed against the drafter.

SECTION 18 – APPLICABLE LAW
These terms and all transactions through the Website are governed by Dutch law.

SECTION 19 – CHANGES TO THE TERMS
The most recent version of these terms is always available on this page.
Arie Monique reserves the right to make changes; by continuing to use the Website, you automatically accept these.

SECTION 20 – RETURN AND REFUND POLICY

At Arie Monique, we want you to shop with joy and fall in love with every item you choose. Our collection is carefully curated to bring warmth, style, and personality into your home — but if a product doesn’t quite meet your expectations, we make returning it as easy as possible.

You have 60 days from the day your order is delivered to request a return. To qualify, items must be unused, in original condition, and returned with all accompanying packaging. We do not charge restocking or administrative fees; what you see is what you get — including our return policy.

To start a return, contact us via info@ariemonique.nl with your order number. Our team will guide you step by step through the return process. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the package arrives safely with us.

Want to exchange an item? Let us know when you contact us, and we will gladly help you find the right alternative.

Once we have received and inspected your return, we will refund the purchase amount to your original payment method within 7 business days. Please note that your bank or payment provider may need a few extra days to process the refund.

Do you have any questions? Feel free to email us at info@ariemonique.nl We are always ready to help you and ensure your experience at Arie Monique is as pleasant as possible.

SECTION 21 – CONTACT DETAILS

Company name: Arie Monique
Address: 1-7 Fife St, Mong Kok, Hong Kong
Email: info@ariemonique.nl
Phone number: +31 970 1027 8600

Follow us on @ariemonique.nl and let your interior tell the story of your personal style.

Thank you for choosing Arie Monique — where style, atmosphere, and personality come together.